Free 9L0-012 Sample Questions — Mac Service Certification

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

• A. Lift the mylar cover on the SSD
• B. Peel back the thermal pad on the SSD
• C. On the top case
• D. On the back of the SSD cable

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

• A. On top of an ESD shielding bag
• B. Inside an ESD shielding bag
• C. Inside a cardboard box
• D. On a metal table

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

• A. The unit does not have RAM or RAM is not installed properly
• B. The logic board has failed and must be replaced
• C. The RAM does not pass data integrity tests
• D. The hard drive has failed S.M.A.R.T. status

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

• A. Increases processing power
• B. Enhances graphics processing
• C. Optimizes system cooling
• D. Enables use of special memory modules

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

• A. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
• B. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
• C. Complete the set of three modification tests as specified in GSX prior to opening the computer
• D. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs