Free SUP-2023 Sample Questions — Apple Device Support

Which service should you use to grant access to your Apple account to others after your death?

• A. Apple ID Proxy
• B. Legacy Contact
• C. Account Successor
• D. Forever Apple ID

How do you start up in safe mode on a Mac with Apple silicon?

• A. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. 2. When the startup options window appears, release the power button. 3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key. 4. Log in to your Mac
• B. 1. Connect to power, then shut down your Mac. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds. 3. Wait for the Continue in Safe Mode button to appear. 4. Log in to your Mac
• C. 1. Shut down your Mac, then quickly press the power button three times. 2. Wait until the startup options window appears. 3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears. 4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again
• D. 1. Shut down your Mac, then press and hold the power button for three seconds. 2. When the startup options window appears, select your startup disk. 3. Click the Continue in Safe Mode button. 4. Log in to your Mac

Which folders normally appear at the root level of the storage volume in the Finder on a Mac?

• A. Applications, Documents, System, and Users
• B. Library, Network, System, and Volumes
• C. Documents, Library, System, and Users
• D. Applications, Library, System, and Users

Scenario - You configured a VPN server that supports the L2TP over IPSec protocol. You would like to add the VPN configuration to your Mac. Which action menu option should you use to manually configure VPN in Network settings?

• A. Add Service
• B. Manage Virtual Interfaces
• C. Set Service Order
• D. Add VPN Configuration

How many times does Face ID attempt a face match before requiring you to enter a passcode?

• A. Seven
• B. Three
• C. Five
• D. Ten

How many days do you have to recover deleted files from iCloud Drive?

• A. 15
• B. 45
• C. 60
• D. 30

How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?

• A. Seven
• B. Five
• C. Three
• D. Ten

Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?

• A. WPA3 Personal or WPA Personal
• B. WPA3 Personal or WPA/WPA2
• C. WPAS Personal or WPA2/WPA3 Transitional
• D. WPA2/WPAS3 Transitional or WEP Transitional Security Network

Scenario - You want to protect your Mac from unwanted contacts from other computers. Which action should you take to protect your Mac while it's connected to the internet?

• A. Go to System Settings > Privacy & Security > Lockdown Mode, then click Turn On
• B. Go to System Settings > Network > Firewall, then turn on Firewall
• C. Go to Safari Settings > Privacy, then enable Hide IP address from trackers
• D. Go to Safari Settings > Privacy, then enable Prevent cross-site tracking

Which wireless feature allows you to use your iPhone to provide wireless internet access to your Mac without a password?

• A. Preferred Networks
• B. Auto Locations
• C. Instant Hotspot
• D. Carrier Services