Question 1

Where should I start with Avaya certifications?

Accepted Answer

Start with the Avaya Learning Center (avaya-learning.com) to review credential smart tracks. For newcomers, the ASTA (Avaya Services Technical Associate) credential is the entry point, replacing the retired ACIS/ACSS. Choose a product-specific ASTA such as ASTA-7120 for Avaya Aura Core Components or ASTA-7720 for IP Office Platform.

Question 2

Do Avaya credentials expire?

Accepted Answer

Yes. ASTA credentials are valid for 2 years from date of issue. ASAC, ASRA, ADRA, and other certificate-based credentials are issued without expiration initially. The old ACIS/ACSS credentials retired on February 28, 2025, and holders received automatic ASTA credentials on March 1, 2025.

Question 3

Are exams available online or only at test centers?

Accepted Answer

Both. Avaya Online Tests are delivered via the Avaya Learning Center (self-paced, unproctored). Avaya Proctored Exams are administered through Pearson VUE at authorized test centers or via their online proctored service, OnVUE. You need Avaya SSO to log in to the Learning Center and register for proctored exams.

Question 4

What is the passing score and how many questions are on Avaya exams?

Accepted Answer

Passing requirements vary by credential. ASTA credentials require passing specific online tests (e.g., ASTA-7120 requires online test 71201T). Proctored exams (for the legacy ACIS/ACSS) had 60-90 minute time limits with 50-70 questions. Current online tests are competency-based with no fixed public passing percentage; results are displayed as pass/fail immediately.

Question 5

How much do Avaya exams cost?

Accepted Answer

Online Tests through the Avaya Learning Center are typically $100-200 USD each. Proctored exams via Pearson VUE generally cost $200-300 USD depending on the credential level. Pricing varies by region. Exam vouchers can be purchased through the Avaya Learning Center or Pearson VUE at the time of registration.

Question 6

What is the retake policy for Avaya exams?

Accepted Answer

For online tests, you get 3 attempts before being required to complete the associated learning activity and request a reset from the Avaya Learning Center Help Desk. For proctored exams, you must wait 72 hours before retaking the same exam. A maximum of 3 attempts is allowed within 12 months; a 4th attempt requires a 12-month gap from the first attempt.

Question 7

What changed with the 2025 Avaya credential program overhaul?

Accepted Answer

In early 2025, Avaya consolidated its ACIS (Avaya Certified Implementation Specialist) and ACSS (Avaya Certified Support Specialist) credentials into a single ASTA (Avaya Services Technical Associate) credential. All legacy ACIS/ACSS exams (71201X, 72201X, etc.) retired on February 28, 2025. The new ASTA credentials are earned by passing online tests only, with no proctored exam requirement, making the program more accessible.

Avaya

About Avaya

Why certify?

Avaya Certification FAQ