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Question 1
An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains unsynchronized. What are two reasons for this status? (Choose two.)
A. This connection must be synchronized from the remote Cisco UCM Administration menu
B. The remote Cisco UCM cluster does not support OAuth Refresh Token flow
C. The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment
D. The username and/or password of the application user that was provided for adding remote clusters to the central IM and Presence is incorrect
E. The application user that is configured on remote Cisco UCM clusters does not have “Standard AXL API Access” added
Show Answer
Correct Answer:
B. The remote Cisco UCM cluster does not support OAuth Refresh Token flow
D. The username and/or password of the application user that was provided for adding remote clusters to the central IM and Presence is incorrect
Question 2
An administrator needs to prevent toll fraud in Cisco Unity Connection. Which action should be taken to accomplish this task?
A. assign a CSS that does not have calling rights to the caller extension
B. set up class of restriction in the Cisco IOS Voice Gateway
C. set up all restriction tables to prevent calls to the operator
D. modify the class of restriction
Show Answer
Correct Answer:
C. set up all restriction tables to prevent calls to the operator
Question 3
A collaboration engineer is troubleshooting Cisco IM and Presence high availability. The system is version 10.x. The engineer has confirmed that the server recovery manager service is configured using system defaults. The engineer notices that user sessions have not fallen back to the homed nodes. What is the cause of this issue?
A. The engineer did not click the Fallback button for the redundancy group
B. The user accounts were moved to the redundant server
C. The failed service or server was offline longer than the Client Re-Login Upper Limit setting
D. The failed service or server has not been active for at least 30 minutes
Show Answer
Correct Answer:
A. The engineer did not click the Fallback button for the redundancy group
Question 4
A collaboration engineer is troubleshooting an issue with Jabber client logins on the internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)
A. Cisco IM and Presence cup certificate
B. Cisco IM and Presence cup-xmpp certificate
C. Cisco UCM tomcat certificate
D. Cisco UCM CallManager certificate
E. Cisco IM and Presence tomcat certificate
Show Answer
Correct Answer:
B. Cisco IM and Presence cup-xmpp certificate
E. Cisco IM and Presence tomcat certificate
Question 5
Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)
A. Digest Authentication
B. NTLM
C. SAML
D. Kerberos
E. Smart Card
Show Answer
Correct Answer:
B. NTLM
D. Kerberos
Question 6
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows. On-premises users report that they cannot check voicemail and do not receive notifications of new messages in the client. In the Phone Accounts information in the Jabber client, the authentication information is not accepted. What is the cause of the issue?
A. The firewall is blocking port 5222
B. LDAP is misconfigured
C. The user has incorrect permissions to access the voicemail
D. The voicemail pilot is not configured
Show Answer
Correct Answer:
B. LDAP is misconfigured
Question 7
An engineer needs to configure individual call handler greetings on Cisco Unity Connection so that a single greeting can override all other greetings set by users during a holiday period. Which type of greeting should be configured to accomplish this goal?
A. internal
B. holiday
C. alternate
D. closed
Show Answer
Correct Answer:
C. alternate
Question 8
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message “cannot find your services automatically.” All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?
A. Set the AUTHENTICATOR CLI argument for the Jabber clients
B. Add _collab-edge SRV records to the external DNS server
C. Add _cisco-uds and _cuplogin A records to the internal DNS server
D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server
Show Answer
Correct Answer:
D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server
Question 9
Using SAML 2.0 in Cisco Collaboration delegates the authentication of Cisco administrative users to which party?
A. SCIM
B. service provider
C. IdP
D. CA
Show Answer
Correct Answer:
C. IdP
Question 10
An engineer is assisting a user who is reporting Jabber Presence issues. Whenever the user is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?
A. Assign the user to a different Presence Redundancy Group
B. Set the Owner ID on the user’s desk phone
C. Restart the SCP Router service
D. Associate the user to the line on the Directory Number Configuration page
Show Answer
Correct Answer:
D. Associate the user to the line on the Directory Number Configuration page
Question 11
Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?
A. Cisco DHCP Monitor Service
B. Cisco AXL Web Service
C. Self-Provisioning IVR
D. Cisco XCP Authentication Service
Show Answer
Correct Answer:
B. Cisco AXL Web Service
Question 12
The persistent chat feature is configured in a Cisco Jabber deployment that is running Cisco Unified IM and Presence 11.5 SU6. Desktop clients are working, but mobile clients are not displaying persistent chats. Which configuration is necessary to enable the Jabber persistent chat feature on mobile devices?
A. add the true line to the Jabber configuration file that is used by mobile devices
B. add "Enable_Persistent_Chat" in the "Cisco Support Field" on the Jabber for mobile device configuration page on Cisco UCM
C. add the false line to the Jabber configuration file that is used by all Jabber devices
D. while logged into IM and Presence server Administration, go to "Messaging", then "Settings", and check the checkbox for the "Enable persistent chat for mobile" field
Show Answer
Correct Answer:
A. add the true line to the Jabber configuration file that is used by mobile devices
Question 13
Which Cisco Unified Communications Manager menu path is used to configure Cisco IM and Presence Server High Availability?
A. System > LDAP > LDAP Directory
B. System > Geolocation Configuration
C. System > Presence Redundancy Groups
D. System > Server
Show Answer
Correct Answer:
C. System > Presence Redundancy Groups
Question 14
An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is correct, what should the engineer configure next to resolve this issue?
A. static route that points to the internal interface of the external domain
B. static route that points to the external interface of the external domain
C. static route on the external domain points to the external interface
D. dynamic route on the external domain that points to the internal interface
Show Answer
Correct Answer:
B. static route that points to the external interface of the external domain
Question 15
Which SAML component defines the content of data transferred from an IdP to a service provider?
A. assertion
B. protocol
C. profiles
D. binding
Show Answer
Correct Answer:
A. assertion
Question 16
A collaboration engineer restored a failed primary node of an active/standby IM and Presence subcluster with the Server Recovery Manger set to defaults. The engineer notices that the user is still assigned to the secondary server. Which action resolves this issue?
A. Wait for 30 minutes for automatic fallback to occur
B. Restart the services on the primary server
C. Modify the DNS SRV records to point back to the primary server
D. Select the Fallback button under Presence Redundancy Group Configuration
Show Answer
Correct Answer:
D. Select the Fallback button under Presence Redundancy Group Configuration
Question 17
When trying to send a call out of Cisco Unity Connection, what happens when enabling the transfer to an alternate contact number, located under caller input?
A. The restriction table is checked when an administrator changes the extension number via the Cisco Unity Connection admin page
B. The restriction table is not checked when an administrator changes the extension number via the Cisco Unity Connection admin page
C. The restriction table is not checked when a user changes the extension number via a TUI conversation
D. The restriction table is not checked when a user changes extension number via the Cisco Unity Connection Cisco PCA page
Show Answer
Correct Answer:
B. The restriction table is not checked when an administrator changes the extension number via the Cisco Unity Connection admin page
Question 18
A collaboration engineer is enabling interdomain federation for Cisco IM and Presence. The engineer has been asked to enable federation with Office 365. Which service must the engineer enable to meet this requirement?
A. Cisco XCP XMPP Federation Connection Manager
B. Cisco XCP Test Conference Manager
C. Cisco XCP SIP Federation Connection Manager
D. Cisco XCP Web Connection Manager
Show Answer
Correct Answer:
C. Cisco XCP SIP Federation Connection Manager
Question 19
Which option is a prerequisite for selecting a third-party IdP for Cisco Collaboration?
A. SAML1.1
B. SAML2.0
C. SAML1.0
D. LDAP
Show Answer
Correct Answer:
B. SAML2.0
Question 20
An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com"?
A. DNS SRV query _cisco-uds._tcp.domain.com
B. DNS SRV query _cisco-uds._tls.domain.com
C. DNS SRV query _sip._tls.domain.com
D. DNS SRV query _sip._tcp.domain.com
Show Answer
Correct Answer:
A. DNS SRV query _cisco-uds._tcp.domain.com
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