Free GCP-GCX Sample Questions — Genesys Cloud CX Certified Professional – Consolidated

A Branch Site can be converted to a Core Site when:

• A. The option “Change to Core Site” is selected
• B. An Edge is assigned to the Branch Site
• C. An existing Core Site is demoted to a Branch Site
• D. The Location assigned to the Branch Site is deleted

What additional functionality does Communicate bring to Genesys Cloud CX?

• A. Knowledge-based features, such as FAQs and communities
• B. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant
• C. Call center features, such as ACD and scripting
• D. Directory capabilities, such as advanced search, profiles, and keyword searching

What options are available for exporting data from a view? (Choose two.)

• A. Chat
• B. DOCX
• C. PDF
• D. TXT
• E. CSV

The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

• A. True
• B. False

Select all the question types available while creating an Evaluation Form. (Choose three.)

• A. Multiple Choice
• B. Yes/No
• C. Fill in the blank
• D. Range
• E. Multiple Response

Where can you add preconfigured settings to the phones?

• A. Admin > Telephone > Phone Management > Calls
• B. Admin > Telephone > Phone Management > Phones
• C. Admin > Telephone > Phone Management > Base Settings

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

• A. Availability
• B. SIP Access Control
• C. Outbound
• D. Calling

If you have not configured an email address to report issues to, Genesys Cloud CX:

• A. Automatically creates an email address and routes all such emails to this address
• B. Does not route the emails to any email address
• C. Sends the emails to anyone who has the admin role assigned in your organization
• D. Collects such emails and stores it until an email address to report issues is configured

Under which container is Queue available?

• A. Contact Center
• B. Telephony
• C. Integration
• D. Routing

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

• A. Routing
• B. Queue Management
• C. Workforce Management
• D. Reporting and Analytics

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

• A. Short-Term Forecasts
• B. Schedules
• C. Long-Term Forecasts
• D. Forecast simulator

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

• A. Phone model
• B. Base settings
• C. Phone name
• D. Hardware ID (MAC address)

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

• A. Workgroups
• B. Rooms
• C. Groups
• D. Roles

Which protocol is used to transport digitized audio?

• A. TLS
• B. TCP
• C. RTP over UDP
• D. SIP over UDP

Which Genesys Cloud CX feature helps reduce wait time for each call?

• A. Automatic Call Distribution
• B. Workforce Management
• C. Skill-based Routing
• D. IVR

Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

• A. Adjusting report parameters in order to include fewer agents, queues, and interactions
• B. Running reports during peak hours
• C. Reviewing and ensuring the usage of scheduled reports
• D. Asking every team member to run and save a copy of the report

All of the following are components of the Communicate Architecture Fundamentals hierarchy, EXCEPT ______________.

• A. Organization
• B. Gateway
• C. Sites
• D. Edge Groups
• E. Edge

Which of following file formats are available to export a report? (Choose three.)

• A. doc
• B. xls
• C. txt
• D. docx
• E. xlsx
• F. pdf

Select all available options for adding widgets to a performance dashboard. (Choose four.)

• A. Agent Status
• B. Grid
• C. Text
• D. Metric
• E. Interaction
• F. Chart

Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?

• A. Calling Address
• B. Protocol Capture
• C. Media Capture
• D. SIP Access Level