Free MB-280 Sample Questions — Microsoft Dynamics 365 Customer Experience Analyst

You created and published lead scoring models in the Dynamics 365 Customer Insights - Journeys application. Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live. You need the marketing team to be able to view the lead scoring insights. What should you do?

• A. Re-publish the lead scoring models to allow the system to capture the insights
• B. Assign the Lead Score Viewer security role to the users
• C. Set all leads to Active state to capture the insights
• D. Set automatic lead scores cleanup to No to capture the scoring

A company created a new table named Locations. The sales team needs your help to make the Locations table visible in the Sales Hub. What should you do?

• A. Create a Location Sub Area
• B. Add Location as an Area
• C. Create a Location Group
• D. Add Location to the App Designer

You are using a forecast template. You must configure the forecast by territory. You need to configure the forecast parameters. Which parameter should you configure?

• A. Hierarchy table
• B. Top of hierarchy
• C. Hierarchy relationship
• D. Rollup table

You manage a Dynamics 365 Sales environment where users can only view and edit their own records. User2 is assisting with User1’s opportunities while User1 is on vacation. User1 remains the owner of User1’s opportunities. User2 has reported that they CANNOT update User1’s opportunities. You need to diagnose the issue. What should you do?

• A. Ensure User2 is added to an Access team
• B. Ensure User2 is added to the Sales team
• C. Ensure the record is assigned to User2
• D. Ensure User2 is added to the Owner team

You are a Dynamics 365 Sales administrator. You are setting up a product catalog. You need to configure the base unit group. Which quantity or measurement should you configure?

• A. the least frequently used to sell the service
• B. the lowest needed to sell the product or service
• C. the most frequently used to sell the service
• D. the highest needed to sell the product or service

A company is using Dynamics 365 Sales to provide quotes to their customers. Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

• A. price list for the currency of each country/region
• B. product bundle for each country/region
• C. sequence command step

Your company wants to enable AI features in their systems and use Copilot for Sales to connect to Dynamics 365 Sales data. You need to ensure that all eligible users have access. Which three actions should you perform? Each correct answer presents part of the solution. (Choose three.) NOTE: Each correct selection is worth one point.

• A. Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts
• B. Enable Copilot for Sales in Dynamics 365
• C. Install Copilot for Sales in Microsoft Outlook
• D. Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365
• E. Assign users the correct privileges to use Copilot for Sales in Teams

You are creating an email for an upcoming campaign. You collect all the information necessary for the email from the email marketing team. You need to ensure the email marketing team have the minimum required information to set up the email. Which two fields do you need to complete to save the email? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.

• A. Preview Text
• B. From Address
• C. Subject
• D. Email From Name

You are configuring offline mode for a model-driven app on a customer project. You need to ensure that the customer is aware of the capabilities and limitations of offline mode. Which two facts should you convey? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

• A. System views are supported on tables, whereas personal views are unsupported
• B. Users must manually advance offline qualified leads
• C. Column-level security is supported
• D. Appointments will auto-send invites to recipients

You are working in a manufacturing company that is struggling to get their sales department to input all relevant information into Dynamics 365 for Sales. You need to deploy the Dynamics 365 App for Outlook for all eligible users as efficiently as possible. What should you do?

• A. Enable the setting to push the app to users in the general environment Settings
• B. Select the checkbox to automatically add App for Outlook to all eligible users in Settings
• C. Notify every eligible user to enable it in their personal app Settings
• D. Grant the Systems Admin security role to the active directory group containing all eligible users

You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name. A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for HospitalA. You realize you can add the nurse as a contact to only one hospital. You need to ensure that the nurse is associated with both hospitals in the system. What should you do?

• A. Create business units for HospitalA and HospitalB. Open the contact record for the nurse and assign it to a user in HospitalB
• B. Create an access team that has the nurse as owner. Open the HospitalA account record and assign it to the new team account. Repeat this process for HospitalB
• C. Open the HospitalB record and assign the nurse to a task activity
• D. Open the contact record for the nurse and create a connection to HospitalB

You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?

• A. System customizer
• B. Sales team member
• C. Vice president of sales
• D. Salesperson

A company deploys Dynamics 365 Sales. You are deploying Dynamics 365 App for Outlook to all users in the environment. You complete the following steps of the deployment: • Assign all users the required security privileges. • Enable and test all mailboxes. Users report that the app is NOT visible within their Outlook client. You need to make Dynamics 365 App for Outlook available to all users. Which two actions should you perform? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

• A. Add the app for all users
• B. Share the app with all users
• C. Assign the Dynamics 365 App for Outlook User security role to all users
• D. Instruct users to install the app
• E. Provide the app URL to the users

You use document management in Dynamics 365 Sales. You use a single, parent SharePoint site collection with several child site records configured for each geographical region. You make a change on SharePoint to rename one of the child sites. You need to ensure the document management capabilities continue to function for all associated records. What should you do?

• A. Create a new document location
• B. Update the relative URL
• C. Create a new site record
• D. Update the absolute URL

The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat. The sales leader asked you to configure the ability to use suggested contacts. Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. (Choose three.) NOTE: Each correct selection is worth one point.

• A. The user assigned as your manager on your system user record
• B. The Record Owner of your linked business unit
• C. The Record Owner of the initiating record
• D. The Created By of the initiating record
• E. The Last Modified By of the initiating record
• F. The system user who updated a timeline activity on the initiating record