Free Certified Agentforce Specialist Sample Questions — Certified Agentforce Specialist

Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

• A. Flex, and that Dynamic Fields is enabled
• B. Field Generation, and that Dynamic Forms is enabled
• C. Field Generation, and that Dynamic Fields is enabled

An Agentforce Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

• A. User utterances dashboard
• B. AI Audit and Feedback Data dashboard
• C. Agent Event Logs dashboard

Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

• A. Instructions
• B. Output Types
• C. Action Triggers

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

• A. Recreate the flow using the Agentforce Agent user
• B. Assign the Run Flows permission to the Agentforce Agent user
• C. Assign the Manage Users permission to the Agentforce Agent user

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

• A. REST API
• B. SOAP API
• C. Metadata API

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

• A. The prompt template version is incompatible with the chosen LLM
• B. The Einstein Trust Layer is incorrectly configured
• C. The data being used for grounding is incorrect or incomplete

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

• A. Check that the agent has the PDF file field permission access for the data library
• B. Verify the retriever’s filter criteria and data source connection
• C. Analyze the data mapping between source fields and Data Cloud object fields

Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

• A. Prompt Template User permission set
• B. Prompt Template Manager permission set
• C. Prompt Execute Template permission set

Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?

• A. Matched opportunities are limited to the same account
• B. Matched opportunities have a status of Closed Won from last 12 months
• C. Matched opportunities were created in the last 12 months

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI- enabled field icon next to the summary field. What is the most likely cause of the issue?

• A. The prompt template associated with summary field is not activated for that user
• B. The user does not have the Prompt Template User permission set assigned
• C. The user does not have the field Generative AI User permission set assigned

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

• A. Create a custom Agent action which calls a flow
• B. Create a Flex prompt template in Prompt Builder
• C. Configure the Integration Flow Standard Action in Agent Builder

Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

• A. Summarize the Case with a standard Agent action
• B. Create a custom Record Summary prompt template for the Case object
• C. Customize the standard Record Summary template for the Case object

Which element in the Omni-Channel flow should be used to connect the flow with the agent?

• A. Decision
• B. Route Work Action
• C. Assignment

An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out. What is the reason for this?

• A. The prompt has not been saved and activated
• B. merge field has not been inserted in the prompt
• C. The records related to the prompt have not been selected

Universal Containers (UC) would like to implement Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

• A. SDR Agent must be deployed in Messaging channel
• B. SDR Agent must also be deployed in the company website
• C. SDR Agent only works in Email channel