Free Certified AI Specialist Sample Questions — Certified AI Specialist

An AI Specialist at Universal Containers (UC) is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should the AI Specialist use and which consideration should they review?

• A. Field Generation, and that Dynamic Forms is enabled
• B. Flex, and that Dynamic Fields is enabled
• C. Field Generation, and that Dynamic Fields is enabled

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI-enabled field icon next to the summary field. What is the most likely cause of the issue?

• A. The prompt template associated with summary field is not activated for that user
• B. The user does not have the field Generative AI User permission set assigned
• C. The user does not have the Prompt Template User permission set assigned

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization’s knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?

• A. Einstein Service Replies
• B. Einstein Reply Recommendations
• C. Einstein Knowledge Recommendations

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

• A. Save as New Template and edit as needed
• B. Clone the existing template and modify as needed
• C. Save as New Version and edit as needed

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

• A. Einstein Copilot Action: Summarize Record
• B. Einstein Copilot Action: Find Similar Opportunities
• C. Einstein Copilot Action: Draft or Revise Sales Email

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

• A. Responses that do not meet the relevance threshold will be automatically rejected
• B. Masked data will be de-masked during response journey
• C. Masked data will be de-masked during request journey

What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

• A. Determine a user’s access and sort actions by priority to be executed
• B. Find similar requests and provide the actions that need to be executed
• C. Identify the best matching actions and correct order of execution

Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?

• A. Create Account Plan
• B. Find Similar Deals
• C. Create Close Plan

A Salesforce Administrator is exploring the capabilities of Agentforce to enhance user interaction within their organization. They are particularly interested in how Agentforce processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agentforce directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Agentforce handle user requests In Salesforce?

• A. Agentforce analyzes the user’s request and LLM technology is used to generate and display the appropriate response
• B. Agentforce will trigger a flow that utilizes a prompt template to generate the message
• C. Agentforce will perform an HTTP callout to an LLM provider

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data. Opportunity Products - Events near the customer - Tone and voice examples - How should the AI Specialist obtain related items?

• A. Call a prompt initiated flow to fetch and ground the required data
• B. Utilize a standard email template and manually insert the required data fields
• C. Create a flex template that takes the records in question as inputs