Free Certified Experience Cloud Consultant Sample Questions — Certified Experience Cloud Consultant

Ursa Major Solar (UMS) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. UMS is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners. Which three features can be used with Salesforce PRM to improve partner self-service? (Choose three.)

• A. Chat
• B. Partner Incentivization Map
• C. Partner Value Score Matrix
• D. AI-Powered Knowledge Base
• E. Case Escalation

The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items. How should the administrator ensure the changes make it accurately to production?

• A. Rebuild the site from scratch in production
• B. Use the ExperienceDeploy API to push the site to production
• C. Use Dataloader to migrate the site from sandbox to production
• D. Create a change set, upload it to production, and deploy the change set

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers. Which limitation could cause a potential issue for UC?

• A. Customer Service template does not allow record pages for custom objects out-of-the-box
• B. Customer Community Plus license allows only up to 2 million users per org
• C. Customer Service template does not allow downloading documents out-of-the-box
• D. Customer Community Plus license does not allow access to custom objects

Ursa Major Solar (UMS) is creating a partner portal to distribute leads to partners. Partners can also create their own leads in the portal. UMS has decided to use the Partner Central template. Which three steps should UMS take to meet the requirement? (Choose three.)

• A. Configure Lead Creation and Lead Distribution inside PRM Workspace
• B. Create a Lead Process for Lead Distribution
• C. Enable "Allow External Lead Creation" in Digital Experience settings
• D. Add the lead inbox to the Partner site
• E. Create a Lead Queue for Lead Distribution

The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? (Choose two.)

• A. Check whether the Experience Cloud site is public and activated
• B. Check whether a custom robots.txt file to control indexing has been created
• C. Check whether the SEO Institute has provided the approval for the site with end date
• D. Check whether manual sitemap refresh happens on the last day of every month

Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)

• A. Components in the template header and footer sections cannot be assigned to an audience
• B. Up to 2,000 audiences can be created
• C. Domain criteria are not available in sandbox or Developer Edition orgs
• D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs
• E. Record Type criteria cannot be assigned to a component

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom components that will provide insights and trends along with near real-time updates. Which template should Insightopia consider for its site?

• A. Build Your Own (LWR)
• B. Customer Account Portal
• C. Partner Central
• D. Help Center

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience Cloud site?

• A. Create a flow for customers to fill out before initiating Chat
• B. Create a pre-chat form to fill out before initiating Chat
• C. Deploy a unique chat per topic
• D. Enable Chat for only authenticated users and pass the user’s information on hidden fields

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience Cloud sites. What should UC do to accomplish this?

• A. Reference a shared Bootstrap CSS file in all of the sites
• B. Create a custom template to apply to all Experience Cloud sites
• C. Create a custom theme to apply to all Experience Cloud sites
• D. Send the style guide to site managers to implement

Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications in certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public. What should the Experience Cloud consultant recommend?

• A. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners
• B. Create a public site for prospect partners, show them a non-disclosure agreement, and allow them to fill out an application form on the site
• C. Create an authenticated digital experience for partners and allow them to refer other partners in their region
• D. Create an app for the internal business development team and allow them to generate token-based referral links for existing partners in their region

Universal Containers (UC) has a business model that involves B2C as well as B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues. How should UC use Experience Cloud to accomplish this goal?

• A. Create a digital experience for B2C customers and add B2B customers to the internal CRM app to work with internal employees
• B. Create a digital experience for B2C customers, a partner portal for B2B customers, and use the internal CRM org for employees
• C. Create a single digital experience for B2C customers, B2B customers, and employees
• D. Create a digital experience for B2C customers and employees, and another one for B2B customers and employees

Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org. What should CK consider before taking action as it inactivates and brings on new sites?

• A. Each org can have up to 100 Experience Cloud sites; preview sites don’t count toward that limit
• B. Each org can have up to 100 Experience Cloud sites as long as they are active
• C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit
• D. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not

Ursa Major Solar is utilizing audience targeting for specific components in its portal. Which two considerations regarding audience targeting are true? (Choose two.)

• A. Available domains are created in the Administration workspace and associated with a community through a custom URL
• B. You can only have three audiences
• C. Audiences are unable to be assigned to the components in the template header and footer sections
• D. Record-based criteria are unable to be assigned to a component or branding set

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteering events are stored in a custom VolunteeringEvent object. How can CK give guest users access to a custom object?

• A. Through guest user Sharing Rules
• B. Through guest user Sharing Sets
• C. Through guest user roles
• D. Through guest user organization-wide defaults (OWD)

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales. Which user license should the Experience Cloud consultant recommend?

• A. Partner Community Plus
• B. Commerce Portal
• C. Partner Community
• D. Platform Portal

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site. Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

• A. Number of lead records created
• B. Average Handle Time compared to Bot Session Time
• C. Case deflection
• D. CSAT (Customer Satisfaction score)
• E. Case Type by Issue

Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C site. NTO is not looking to create a placeholder account. NTO's Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the "Allow customers and partners to self-register" option. NTO uses Customer Community Plus licenses. Which step is needed to complete self-registration in NTO’s site?

• A. Contact Salesforce Customer Support to enable Communities Self Registration Controller
• B. Ensure that the Account field is empty in the registration section
• C. Contact Salesforce Customer Support to enable Person Accounts
• D. Ensure that the Contact field is empty in the registration section

Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal. Which setting must be turned on in order for Global Search in Experience Builder to query content in Salesforce CMS?

• A. Sharing Rules must be set to Read/Write
• B. Gather Customer Insights Data must be selected
• C. Search must be enabled for the selected CMS Channel
• D. Community must be activated

Northern Trail Outfitters (NTO) is planning to create an HR help desk for its employees. IT recommends using Experience Cloud to build the HR help desk app. What should NTO consider when building the HR help desk app?

• A. HR user profile is only available in Employee Cloud with Employee permission set license
• B. HR user profile is only available in Enterprise and Performance Editions with HR permission set license
• C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org
• D. The HR help desk app can centralize knowledge and self service in to one experience site

Which three permissions are included for a delegated administrator? (Choose three.)

• A. Manage permissions sets for external users on their account
• B. Add external users to multiple accounts
• C. Generate new passwords for external users
• D. Manage object access for external users
• E. Create and edit external user records