Free Certified OmniStudio Consultant Sample Questions — Certified OmniStudio Consultant

A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed: Account information including account name, phone, and website Active opportunities related to the account Active contracts related to the account The ability to view and renew contracts An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?

• A. Parent FlexCard with single Child and multiple Card States
• B. Parent FlexCard with multiple Child and Card Actions
• C. Parent FlexCard with single Child and Card Actions
• D. Parent FlexCard with multiple Child and different Card States

An investment portfolio manager wants to build a console to display: Client information - Profile attributes - Investment instrument information There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display. The fields should be grouped logically. How should the consultant design a solution to meet the requirements?

• A. An OmniScript with a Step for client information. Block Elements for investment instruments
• B. header FlexCard for client information and profile attributes. FlexCards for investment instrument information
• C. header FlexCard for client information and profile attributes. Child FlexCards for investment Instruments with a Flyout for additional Information
• D. header FlexCard for client information with a Fiyout for profile attributes. Child FlexCards for investment instruments with a Flyout for additional information

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: Allow the user to select one or more energy products from a list Get current energy usage data from an external system via an API Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? (Choose three.)

• A. DataRaptor Post Action
• B. Post to Object Action
• C. Radio Input
• D. Multi-select Input
• E. HTTP Action

A business process needs to perform a multi-step calculation on each contact record in a list. Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

• A. Conditional Block
• B. Loop Block
• C. DataRaptor Transform Action
• D. Batch Action

When a call center agent interacts with a customer, the agent must have all of the customer’s related information available for a quick response. The business requires the agent to have access to: A view with information about a customer account A list of contacts and cases associated with the account All information should be on one screen What OmniStudio tool should be used to meet this requirement?

• A. Customer IntellView
• B. FlexCards
• C. OmniScript
• D. Lightning Record Page

A business has the following requirements: To display cases for an account - The user should see all of the cases on the canvas The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality. Which type of state should the consultant recommend to allow users to create a new case from the canvas?

• A. Edit Mode State
• B. New Card State
• C. Blank Card State
• D. Active Card State

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue” and submit the case data “as-Is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? (Choose three.)

• A. Integration Procedure
• B. FlexCard
• C. DataRaptor Turbo Extract
• D. DataRaptor Load
• E. OmniScript

A healthcare company wants to enable its subscribers to add, edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? (Choose two.)

• A. Database
• B. Remote Action
• C. Response Action
• D. Edit Block

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? (Choose two.)

• A. To minimize the number of elements to be configured
• B. To achieve elastic scaling
• C. To separate the user interface from changes in the data sources
• D. To retrieve multiple data sources in a single response

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality: Allow the user to enter contact and address information Require the user to enter age, gender, and optionally income bracket Compute a discount percentage per product based on the customer data provided Save the list of suggested products including discounts Which tools should the consultant use to design a solution that meets these requirements? (Choose three.)

• A. Integration Procedures
• B. OmniScript
• C. Expression Sets and Decision Matrices
• D. OmniOut
• E. FlexCard