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Certified Implementation Specialist - Customer Service Management

CIS-CSM

A specialist-level exam on the CSM Implementation Specialist track, covering CSM Fundamentals, Case Management, Self-Service, and more, rated Medium in difficulty, recommended for candidates with at least 12 months of hands-on experience, consisting of 258 questions in 90 minutes. Prepare with professionally curated practice questions and walk into exam day with confidence.

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Exam Details

Time Limit
90 min
Passing Score
70%%
Exam Questions
258
Exam Fee
$300
Format
Multiple Choice
Difficulty
Medium
Exp. Needed
12 months
Cert Valid
2 yr
Free Questions
20
Languages
English

What the CIS-CSM Exam Covers

6 official domains

1

CSM Fundamentals

2

Case Management

3

Self-Service

4

Knowledge Management

5

Performance Analytics

6

Integration

Who Should Take This

CIS-CSM target roles

CSM Specialist
Customer Service Manager

Certification Path

specialist · CSM Implementation Specialist

PrerequisitesCSA
Current ExamCIS-CSM

Certification FAQ

Other ways to test for CIS-CSM

20 free questions available — three ways to use them.

Practice Test

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Sample Questions

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