Free CIS-EM Sample Questions — Certified Implementation Specialist - Event Mangement

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed. What are best options to try to resolve this issue? (Choose two.)

• A. Ensure all Event Management – process events jobs are set to a Ready state
• B. Verify that the Bucket field in the event table is set to zero (0)
• C. Add additional event processor jobs
• D. Ensure multi-node event processing is disabled

What event value will auto close an alert?

• A. Severity of -1/OK
• B. Type of Clear
• C. Resolution State of Closing
• D. Resolution State of Clear
• E. Severity of 0/Clear

What are the possible actions available in alert management? (Choose three.)

• A. Execute remediation subflows
• B. Execute remediation workflows
• C. Launch applications
• D. Evaluate business rule
• E. Create a service catalog request

By default, when are idle alerts are closed?

• A. After 7 days
• B. After 14 days
• C. After 30 days
• D. Never

Which is an invalid state for an alert?

• A. Flapping
• B. Closed
• C. Reopen
• D. Processed

A Service is not viewable in Operator Workspace. What could be the issue?

• A. The service is a manual service
• B. The service is not set to operational
• C. The service was created through Service Mapping
• D. The service is a technical service

What would you use to define the monitoring sources allowed to communicate with the ServiceNow instance for Operational Intelligence?

• A. Metric Registration
• B. Metric Config Rules
• C. Metric Type Actions
• D. Metric to CI

When creating event rules, is it best practice to create:

• A. Two rules for every event
• B. As many rules as possible
• C. As few rules as possible
• D. One rule for every event

What two key steps must be performed after creating a new connector instance? (Choose two.)

• A. Assign a MID Server to the connector
• B. Enter credentials for the connector
• C. Debug the connector
• D. Test the connector
• E. Activate the connector

Within an event rule, how would you parse a nodename out of your raw event data?

• A. JavaScript
• B. Groovy script
• C. PowerShell script
• D. Regex statement

When creating a task from an alert what Event Management Module would be used?

• A. Event Rules
• B. Alert Correlation Rules
• C. Task Management
• D. Alert Management

Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?

• A. The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
• B. The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner
• C. The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions
• D. The process responsible for recovery action and planning through machine learning

The value of the Alert Priority score is a composite of what?

• A. The value of the alert’s category and its relative weight
• B. The value of the alert’s category and its Priority Group
• C. The value of the alert’s Severity and its Priority Group
• D. The value of the alert’s Severity and its relative weight

Which is the best option to reduce latency issues when receiving events?

• A. Verify bucket field in em_event table > 0
• B. Verify event_processor_job_count = 2
• C. Verify event_processor_job_count = 0
• D. Verify event_processor_enable_multi_node = 2

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

• A. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed
• B. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items
• C. All CIs stored in the CMDB must have an assigned IP address within your infrastructure
• D. CI is any component within your infrastructure that needs to be managed in order to deliver Services

A four node cluster makes up the components (CIs) of a Business Service. The impact influence for the cluster is set to 60%. How many members of the cluster must be in a Critical state in order for the Business Service to display as Critical in the Impact Tree?

• A. 1
• B. 2
• C. 3
• D. 4

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

• A. Service level data model
• B. Business service data model
• C. Application service data model
• D. Common service data model

Modified Agent Client Collector policies do not take effect until what action is taken?

• A. The check is tested on an existing agent/host
• B. The policy is republished
• C. Agents re-run the discovery policy
• D. MID server synchronization is initiated
• E. Agents are restarted

When sending data from the monitoring source to the additional_info field, what format is supported?

• A. XML
• B. JSON
• C. YAML
• D. Comma separated

What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?

• A. Opens an inbound connection to the MID Server
• B. Allows Web Server transactions to be passed to ServiceNow
• C. Sends heartbeat information to the ServiceNow instance to ensure MID is communicating
• D. Continually queries the External Communication Channel (ECC) queue via a persistent query