Free CIS-FSM Sample Questions — Certified Implementation Specialist - Field Service Mangement

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

• A. Time worked
• B. Labor rate cards
• C. Rate types
• D. Time cards

What do administrators use to create questionnaires for work orders and work order tasks?

• A. Process Automaton Designer
• B. Targeted Communication
• C. Survey Designer
• D. Assessment Designer

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

• A. The location where the appointment for the task is scheduled
• B. Timezone that is specified m the user contact record
• C. The Timezone of the available agent
• D. The location of the available agent

What is used to organize work into tasks and can also be published in the service catalog as catalog items?

• A. Work order templates
• B. Appointment booking
• C. Dynamic scheduling
• D. Service level agreements

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

• A. Calc Estimated Duration Assigned to
• B. Process Dynamic Scheduling Auto Assignment
• C. Show Auto Route
• D. Optimize Task Routing

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

• A. Use agent or task scheduling
• B. Use the dispatch queue for manual assignment of tasks
• C. Assign tasks based on assignment group coverage areas
• D. Auto-select agents for tasks based on skill

When configuring dynamic scheduling, what can you use or create to identify specific lists of tasks?

• A. Schedules
• B. Assignment filters
• C. Task filters
• D. Agent filters

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

• A. Latitude and longtitude for Google Maps API
• B. Private Key and Client ID for Google Maps API
• C. Geocoding for Google Maps API
• D. Distance Matrix for Google Maps API

What field service model is used for maintenance at regular intervals?

• A. Predictive
• B. Project
• C. Reactive
• D. Planned

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

• A. Work Order Qualification
• B. Circular relationships
• C. Work Order Dependencies
• D. Work order templates

Dependencies can only be set for work order tasks in which state?

• A. Approved
• B. Draft
• C. Waiting Approval
• D. Qualified

What is used to categorize different types of work for time reporting?

• A. Time Cards
• B. Rate Types
• C. Rate Models
• D. Rate Lines

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

• A. Constraints are overridden and the task is assigned
• B. The task is returned to the pending dispatch state
• C. The task is set to the unassigned state
• D. Constraints are presented to dispatcher for override confirmation

When can work order tasks be dispatched?

• A. Parts have been sourced
• B. Field agent is assigned
• C. Customer books an appointment
• D. Dispatch group is assigned

When using territory management, what can field service admins assign to an individual or group?

• A. Skills
• B. Parts
• C. Routes
• D. Locations