Free CIS-HAM Sample Questions — Certified Implementation Specialist – Hardware Asset Management

Which of the following are functions of the model category? (Choose two.)

• A. Model categories group consumables in the Product Catalog
• B. Model categories determine when to create assets from configuration items (Cls)
• C. Model categories group related assets in the Service Catalog
• D. Model categories provide the link between configuration management and asset management
• E. Model categories provide the link between procurement management and asset management

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

• A. user may have multiple roles, but a single persona
• B. Roles control access to features in the product
• C. Personas represent types of users of the product
• D. Personas control access to features in the product
• E. Roles represent types of users of the product
• F. user may have multiple roles and personas

Which of the following are valid contract states? (Choose three.)

• A. Draft
• B. Active
• C. In use
• D. New
• E. Expired

What must exist before a consumable can be consumed? (Choose three.)

• A. stock order record
• B. model record
• C. transfer order record
• D. model category record
• E. consumable record

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

• A. Warranty costs
• B. Purchase price or lease cost
• C. Delivery costs
• D. Resource costs for support
• E. Replacement parts
• F. Maintenance agreements

A contract can be cancelled when the State is what?

• A. Expired
• B. Active
• C. Inactive
• D. Rejected

What happens to the associated assets when you cancel a transfer order line on a transfer order?

• A. The asset(s) on the order line are released, but their state remains Pre-allocated
• B. The asset(s) on the order line are released and they can be attached to another transfer order
• C. All assets on the transfer order are released, but their state remains Pre-allocated
• D. transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
• E. All assets on the transfer order are released and they can be attached to another transfer order

What critical information should be tracked for your contracts? (Choose two.)

• A. Who purchased the assets
• B. What each contract costs
• C. What needs to be cancelled
• D. What assets each contract covers

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

• A. Now Agent Mobile app
• B. Now Onboarding app
• C. Now Mobile app
• D. Now My Assets app

Select the three main components of the data certification process. (Choose three.)

• A. Certify the certification
• B. Assign the certification tasks
• C. Create the certification filter
• D. Create the certification schedule
• E. Run the certification

What are the three types of catalogs in ServiceNow? (Choose three.)

• A. Product Catalog
• B. Consumable Catalog
• C. Asset Catalog
• D. Vendor Catalog
• E. Service Catalog

When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

• A. Supplier Catalog
• B. Product Catalog
• C. Inventory Catalog
• D. Vendor Catalog

When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

• A. The software allocations remain with the hardware asset and need to be reclaimed manually
• B. The software allocations are automatically returned back into inventory
• C. The software allocations are removed from the asset, but not returned to inventory
• D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw()
• E. The behavior is controlled by the configurable system property glide.ham.retire_sw()

Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

• A. Asset tag
• B. Display name
• C. Model category
• D. Model number
• E. Asset tracking unit

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?

• A. Import set prioritization
• B. Manual reconciliation
• C. Identification and reconciliation
• D. Transform map consolidation

Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

• A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
• B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
• C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
• D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

• A. Revert normalization results
• B. Create and delete asset records
• C. Create purchase orders
• D. Create flows
• E. Import assets
• F. Add Service Catalog entries

Which is NOT considered an asset?

• A. Websites
• B. Switches
• C. Routers
• D. Buildings
• E. Software entitlements

What minimum role is required in order to use the Hardware Asset dashboard?

• A. asset
• B. asset_manager
• C. ham_user
• D. ham_admin
• E. inventory_admin

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

• A. The model name is missing from the hardware model record
• B. The model number is missing from the hardware model record
• C. The model product is missing from the hardware model record
• D. The model manufacturer is missing from the hardware model record