Free CIS-HR Sample Questions — Certified Implementation Specialist - Human Resources

If you have both Admin [admin] and HR Admin [sn_hr_core.admin] roles and want to configure an Access Control Rule for the HR Payroll table, which of the following must first be done?

• A. Manually add the Delegated Developer role to your User record
• B. Manually add the security_admin role to your User record
• C. From the User dropdown in the banner, elevate your role to delegated_developer
• D. From the User dropdown in the banner, elevate your role to security_admin

Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)

• A. Manager Dashboard
• B. Overview
• C. Workforce Administration Dashboard
• D. Onboarding Dashboard
• E. Employee Relations Cases Dashboard
• F. HR Case Dashboard

What determines when the HR Chat queue is available?

• A. Schedule field on the HR Profile
• B. Schedule field on the User record
• C. HR Chat is always available
• D. Schedule field on the Queues record

In Employee Document Management, which of the following statements is true for legal holds?

• A. Legal Holds are permanent and cannot be removed
• B. Legal Holds may be placed on a group of HR profiles
• C. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile
• D. Legal Holds may be manually placed on individual employee documents

The HR Case [sn_hr_core_case] table is an extension of what?

• A. Incident table
• B. Case table
• C. Task table
• D. Lifecycle Events table

What role is required to access the modules in the HR Integrations application?

• A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer]
• B. HR Core Profile Reader [sn_hr_core.profile_reader]
• C. Admin [admin]
• D. HR Integrations Admin [sn_hr_integrations.admin]

When configuring a Lifecycle Event, which of the following is used to define the relationships between fields in various tables?

• A. Trigger conditions
• B. LE Properties
• C. Activity Field Mapping
• D. HR Templates

When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

• A. You must be a member of the Owning Group for the Managed Document
• B. All Documents are visible
• C. Your group memberships and the Document owner field on the Managed Document record
• D. You must have created the Managed Document record

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

• A. Properties
• B. Gauges
• C. Dashboards
• D. Lists
• E. Overviews
• F. Forms

What role is required, at a minimum, to view confidential HR Profile data?

• A. HR Admin [sn_hr_core.admin]
• B. HR Basic [sn_hr_core.basic]
• C. LE Admin [sn_hr_le.admin]
• D. HR Manager [sn_hr_core.manager]

What is the purpose of the Owning Group field on the HR Template?

• A. They approve the Template to be published
• B. They own the Lifecycle Event
• C. They manage updates to the Template
• D. HR Cases are assigned to the Owning Group

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

• A. Any HR professional
• B. Only an HR Admin
• C. Only an HR Manager
• D. Only the assigned to person

How can a PDF document on an active HR case be generated? (Choose two.)

• A. Autogenerated by system configuration
• B. By the Subject Person’s manager
• C. By the employee
• D. By the Assigned to person

All ServiceNow web traffic uses which data protocol to ensure data is always TLS encrypted in transit.

• A. REST protocol
• B. HTTP
• C. SOAP protocol
• D. HTTPS

In the base ServiceNow instance, how are User Criteria used?

• A. To control which users can access the HR Case application
• B. To control what a user sees in the information and suggested reading widgets
• C. To control read and write access to Knowledge bases and articles
• D. To control which users can access the HR Service Portal

Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)

• A. Only users with a Client Role
• B. Only users with an HR role
• C. HR Case Workers. Employees, users in other groups
• D. Only users with the Manager role

When an employee contacts HR, they speak in terms of lifecycle events. From an HR perspective, that event gets translated into several HR services that need to be performed. Of the following items, which would be considered a lifecycle event?

• A. Direct Deposit Setup
• B. Having a baby
• C. PTO Inquiry
• D. Tuition Reimbursement

When creating a PDF Document Template, where does the list of Document Revisions come from?

• A. From Managed Documents
• B. From Document Templates
• C. From Knowledge Articles
• D. From System Documents

If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

• A. Add it to the HR Template
• B. Add it to the HR Service configuration
• C. All Knowledge bases are searched by default
• D. Add it to the Contextual Search configuration

What must be updated or loaded into the Customer's instance before importing the stories?

• A. Backlog
• B. Epics
• C. Products
• D. Groups