Free CSA Sample Questions — ServiceNow Certified System Administrator

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

• A. Click List Magnifier to expand column search, on Short Description, type email, click enter
• B. On Search box, select text, type email, click enter
• C. Click List Magnifier to expand column search, on Short Description, type *email, click enter
• D. Click List Magnifier to expand column search, on Short Description, type %email, click enter

What section on a task record is used to see the most recent updates made to a record?

• A. Timeline
• B. Related List
• C. Activity Stream
• D. Audit Log

What is the language used for scripting in ServiceNow?

• A. C++
• B. JavaScript
• C. PHP
• D. Python

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

• A. Skype Now
• B. Collaborate Now
• C. Agent Messenger
• D. Agent Chat
• E. Connect Chat

When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

• A. Network
• B. Server
• C. Client
• D. Browser

What component causes a flow to run after a record has been created or updated?

• A. Date-based trigger
• B. On-change trigger
• C. Record-based trigger
• D. Application-based trigger
• E. Updated-date trigger

What action will allow you to personalize layouts of columns in a list?

• A. Context Menu > View > Personalize
• B. Click Gear Icon > Personalize window options > Select the appropriate columns
• C. Select the column to be personalized and right at the header > Choose the options to personalize
• D. Select the column to be personalized > Click Edit icon (Pencil) > Choose the options to personalize

What are the steps to retrieve an Update Set?

• A. Verify Update Set is Complete, Retrieve, Preview, Apply
• B. Verify Update Set is Complete, Test Connection, Apply
• C. Verify Update Set is Complete, Test Connection, Commit
• D. Verify Update Set is Complete, Retrieve, Preview, Commit

How would you navigate to the Schema map for a table?

• A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
• B. System Dictionary > Show Schema Map; Select Table
• C. System Definition > Show Schema Map; Select Table
• D. System Definition > Dictionary; Select Table; Go to Related links and click Show Schema Map

What module enables an administrator to define destinations for imported data on any ServiceNow table?

• A. Field Transform
• B. Schema Map
• C. Transform Map
• D. Import Map

What is a schema map?

• A. schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
• B. schema map graphically organizes the visual task boards for the CMDB
• C. schema map graphically displays the Configuration Items that support a business service
• D. schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

• A. Schema Map
• B. Dependency View
• C. Dependency Map
• D. Database View

What is specified in an Access Control rule?

• A. Groups, Conditional Expressions and Workflows
• B. Table Schema, CRUD, and User Authentication
• C. Object and Operation being secured; Permissions required to access the object
• D. security_admin

Which actions would you take to edit the title on an application menu? (Choose two.)

• A. Select the Application name on the Navigator, then select the pencil icon
• B. Select System Definition > Dictionary > Application
• C. Select System Definitions > Application Menus then select the application
• D. Select Configuration > Applications, then select the application
• E. Select the form for the Application, then right-click, Configure > Form Designer

Which one of the following describes the primary operations performed against tables in the ServiceNow platform?

• A. Create, Read, Upload, Delete
• B. Capture, Rate, Write, Develop
• C. Create, Rate, Update, Delete
• D. Create, Read, Write, Delete

Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

• A. CI Dependency View
• B. Event Management Homepage
• C. Service Dashboard
• D. CI Health Dashboard

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order: • Number • Task Type • Parent • Short Description • Assignment Group • Assignee • Updated After navigating to the list, where would you click, to meet this requirement?

• A. Click List Context Menu > Personalize List
• B. Click List Context Menu > Configure > Columns
• C. Right click List Gear icon > Configure > Columns
• D. Right click on any column header, Context Menu > Configure > List Layout

What are examples of Core tables in the ServiceNow platform?

• A. Configuration, Connect, Chat
• B. Team, Party, Awards
• C. User, Task, Incident
• D. Work, Caller, Timecard

Which data consistency settings can be achieved using UI Policy? (Choose three.)

• A. Setting fields to accept the data in an expected format
• B. Setting fields to accept the data with ‘n’ number of characters
• C. Setting fields hidden
• D. Settings fields read-only
• E. Setting fields mandatory

Which features allow you to update multiple records at one time? (Choose two.)

• A. List Editor
• B. Field Update Action
• C. Bulk Record Update
• D. Data Remediation Dashboard
• E. Update Selected Action